FAQ

FAQ – JIM DISTRIBUTIONS LTD

1. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express) and PayPal. Payment is required at the time of purchase.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly. If you need to change or cancel, please contact us immediately at info@jimdistributionsltd.shop or +44 7707 285465. We will do our best to assist before the order is dispatched.

2. Shipping & Delivery

Q: Do you offer free shipping?
A: Yes! Free shipping is available for all UK orders. For international orders, shipping is £19 per order, and free for orders over £150.

Q: How long will it take to receive my order?
A:

  • UK: 3–6 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–21 business days

Processing time is usually 1–3 business days. Please note delivery times are estimates and may vary due to customs or carrier delays.

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier’s website.

3. Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns and exchanges for most items. Products must be in original, unused condition with packaging intact. Personalized or custom items are not eligible unless faulty.

Q: How do I return an item?
A: Contact us at info@jimdistributionsltd.shop or +44 7707 285465 for a Return Authorization. Pack the item securely and follow the instructions provided.

Q: How long does it take to get a refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds will be made to your original payment method.

4. Product Information

Q: Are the product images accurate?
A: We strive for accuracy, but colors may vary slightly due to monitor settings and lighting.

Q: Are your products durable and safe?
A: Yes! Every product is carefully tested and selected to meet our quality and safety standards.

5. Customer Support

Q: How can I contact customer service?
A: You can reach us via:

Our support team is available Monday–Friday, 9:00 AM – 5:30 PM (GMT), and responds to inquiries within 24–48 hours.

Still have questions? Contact us anytime—we’re here to help make your shopping experience smooth and enjoyable.